FEDERAL INVESTIGATION AGENCY

NATIONAL RESPONSE CENTRE FOR CYBER CRIME

FREQUENTLY ASKED QUESTIONS - FAQ's

  1. What kind of Complaints can be entertained by NR3C ?
  2. The NR3C FIA can entertain the following category of complaints

    • Un-Authorized Accessed (Physical Information system, digital data, personal Identity)
    • Email hacking, Fake id on social media (Facebook, Twitter, Google Plus)
    • Online Fund Transfer Fraud through bank, ATM, Easy paisa, U-paisa, Time pay or any other online fund transfer facility
    • Impersonation and defamation on social media ( Facebook, Twitter, Google Plus)
  3. How can I get update / Progress of my complaint ?
  4. You can email (helpdesk@nr3c.gov.pk) or contact us on 051-9106384 or mobile no: 03366006060 for any query against you complaint and update progress.

  5. Can I go for the Cyber Crime Zones office directly in order to register my complaint ?
  6. Yes, you can go there personally with your written application and relevant material

  7. How can we report any Incident which falls under cyber crime ?
  8. You can visit our website and register your complaint or you can email us on helpdesk@nr3c.gov.pk or send written application with your complete credentials (Name, Address, CNIC, and Contact No.) and details of your complaint to the Director NR3C-FIA, National Police Foundation Building, 2nd Floor, Mauve Area, G-10/4, Islamabad

  9. How much time does it take to register the complaint ?
  10. After receiving the complaint with proper and complete information, Helpdesk will reply your email by assigning CCHD/# (Cyber Crime Helpdesk Number) within 24 hours.

  11. What Is the procedure, once CCHD# is assigned ?
  12. Your complaint will be forwarded to the concerned department/zone relevant to your complaint's subject after the approval of the competent authority of NR3C.

  13. Can NR3C trace out stolen Laptops and Mobile Phones ?
  14. Currently NR3C does not have the facility to trace out the stolen mobile phones and Laptops. For this you may contact the local police.

  15. How to block or report the Fake Profile on Facebook ?
  16. Kindly download the attached file which contains the guidelines to report a Facebook page or any other obscene material.(Download Guideline)

  17. How much time is required to block the Fake Facebook ID ?
  18. It depends upon the response from Facebook authority, in USA it usually takes one week after receipt of a complaint to send the required data to Facebook authority against the Fake ID. Their response time varies from 6-8 weeks.

  19. What will happen, if my complaint falls under the Cyber Crime Law ?
  20. Your complaint will be sent to the Cyber Crime Circle zone for further enquiry and verification purposes.

  21. How can I find Cyber Crime Zone in my area ?
  22. Currently there are 5 cybercrime zones available for your grievances.

    • Cyber Crime Circle Karachi (Address: 6-B, South Sunset, Boulvard Phase II, DHA Karachi, Sindh, Phone No: 021-99266731, Fax No: 021-99266733)
    • Cyber Crime Circle Lahore ( Address: 4th Floor FIA Headquarter, 1st Temple Road, Near Regal Chowk Lahore, Phone No: 042-37323040, Fax No: 042-37323041)
    • Cyber Crime Circle Rawalpindi ( Address: 2nd Floor, FIA Building Iqbal Town, Islamabad, Phone No: 051-2612280)
    • Cyber Crime Circle Peshawar (Address: Opposite RMI Hospital, Hayatabad Phase v, Peshawar, KPK)
    • Cyber Crime Circle Quetta (Address: Banglaw No 410/180 near City School Opposite Crescent Public School, City School Road Jinnah Town Quetta)