FEDERAL INVESTIGATION AGENCY

NATIONAL RESPONSE CENTRE FOR CYBER CRIME

FREQUENTLY ASKED QUESTIONS - FAQ's

  1. What kind of Complaints can be entertained by CCW ?
  2. The CCW FIA can entertain the following category of complaints

    • Un-Authorized Accessed (Physical Information system, digital data, personal Identity)
    • Email hacking, Fake id on social media (Facebook, Twitter, Google Plus)
    • Online Fund Transfer Fraud through bank, ATM, Easy paisa, U-paisa, Time pay or any other online fund transfer facility
    • Impersonation and defamation on social media ( Facebook, Twitter, Google Plus)
  3. How can I submit my complaint?
  4. There are three ways of submitting your complaint.

    • By hand submission or by post submission to relevant circle
    • Online form available on website through complaint.fia.gov.pk
    • Email address helpdesk@nr3c.gov.pk
  5. Can we submit complaint through helpline on phone call?
  6. No, complaints cannot be submitted through helpline. You can only take guidelines about your cybercrime complaint and its further processing.

  7. How can I get update / Progress of my complaint ?
  8. You can email (helpdesk@nr3c.gov.pk) or contact us on 051-9106384, 051-9106690, 051-9106691, or 1991 for any query against your complaint and update progress. Moreover you can contact your relevant circle for your complaint status. Contact numbers of circles and addresses are provided in FAQ no. 13.

  9. Can I go for the Cyber Crime Zones office directly in order to register my complaint ?
  10. Yes, you can go there personally with your written application and relevant material

  11. How can we report any Incident which falls under cybercrimes ?
    • You can visit our website www.fia.gov.pk and register your complaint by filling our online form.
    • You can email us on helpdesk@nr3c.gov.pk or
    • You can send written application with your complete credentials (Name, Address, CNIC, and Contact No.) and details of your complaint to your relevant circle.
  12. Can CCW trace out stolen Laptops and Mobile Phones ?
  13. Yes CCW traces out stolen laptops. phones or gadgets only in case where laptop, phone or any other gadget is lost as a result of cybercrime.

  14. .How much time is required to block the Fake Facebook ID?
  15. After registration of your complaint regarding the fake facebook ID. We usually send request to facebook authority against the fake ID in one week where response to which depends on facebook authority.

  16. How to recover hacked whatsapp account?
  17. Kindly reinstall whatsapp application in your mobile and try to activate your whatsapp account 4 to 5 times until it gets banned. After that send your complaint at support@whatsapp.com along with following credentials.

    • Your name
    • Attach CNIC pic from front side
    • Contact number

    After 72 hours reinstall whatsapp application in your mobile and try to activate whatsapp account.

  18. How much time it will take to process or register my complaint?
    • If you physically submit your complaint then it will be processed on the spot in your relevant circle and complaint number will be provided to you.
    • If you submit online complaint, then your concerned circle will process your complaint in one week.
    • If you submit complaint through email then this will be registered in 8-10 days by your relevant cybercrime circle.
  19. How much time is required to take action on my complaint?
  20. After complaint registration,. Verification will be carried out in 14 days while an investigation officer has 90 days to finalize your complaint. So as per rules action on your complaint will be taken during these 90 days of enquiry

  21. In which area should i submit my complaint?
  22. You can submit your complaint according to the jurisdiction of your area.

    Cybercrime Reporting Centers Area of jurisdiction( District)
    Islamabad Islamabad (Islamabad capital territory).
    Rawalpindi Rawalpindi, Jhelum, Chakwal, Attock.
    Gujranwala Gujranwala, Gujrat, Hafizabad, Mandi bahadduldin, Narowal, Sialkot.
    Lahore Lahore, Kasur,Nankana sahib, Sheikhupura. Sahiwal, Okara and pakpattan,Haveli Lakha, Renala Khurd.
    Faisalabad Faisalabad, Chiniot, Jhang. Toba Tek Singh, Sargodha, Khushab, Bhakkar and Mian wali.
    Multan Multan. Vehari, Khanewal, Lodhran, DG Khan, Layyah, Muzzafargarh,Rajanpur,Bahawalpur, BahawalNagar, Rahim Yar Khan, Burewala, Sanjarpur.
    Peshawa Peshawar, Nowshera, Charsadda, Malakand, Buner, Khyber, Chitral, Lower Dir,Upper Dir, Shangla and Swat,Mardan,Swabi.Mohmand.
    Abbotabad Abbotabad, Kohistan, Mansehra, TorGhar, Batagram, Haripur
    D.I Khan D.I Khan. Tank, Bannu,LakkiMarwat, Kohat, Hangu. karak and Wazirabad, North Waziristan.kurram.
    Karachi Karachi East, Karachi West, Karachi South, Karachi Central Malir, Korangi.
    Sukkur Sukkur, Khairpur, Ghotki, Larkana. Jacobabad, kashmore Shandad, Shikarpur and Qambar Shahdadkot.
    Hyderabad Hyderabad, Dadu, Jamshoro, Matiari, Tando Allahyar Tando Muhammad khan, Thatta, Sujawal, Badin, Mirpur Khas, Tharparkar, Umerkot, Shaheed Benazirabad, Naushahro Feroze, Nawab Shah and Sanghar
    Quetta Quetta, Chagai, Killa Saifullah, Loralai,Musakhel,Sherani, Sibi,Lehri,Harnai,Ziarat,Kohlu,Dera Bugti,Jaffarabad,Sohbatpur, Nasirabad Jhal Magsi kachhi
    Gwadar Gwadar, Kech, Panjgur, Kalat, Mastung, Khuzdar, Awaran, Kharan Washuk and Lasbela
    Gilgit Gilgit, Hunza, Nagar, Ghizer, Baltistan, Kharmang. Shigar, Chanche, Astore and Diamir.
  23. How can I find address and contact number of my concerned cybercrime circle? OR How can I find Cyber Crime center in my area?
  24. Currently there are 15 cyber crime reporting center available for your grievances,for detail Click Here